Hello, and welcome!
...looking to the future.
I'm a product design leader and Bay Area native, based in the Bay Area. I've spent the last nine years designing and building consumer and enterprise software, from fintech, to supply chain and procurement, to enterprise software integrations. I’m passionate about the pragmatic, problem-solving side of design, making software work better for people, and developing UX strategies that drive business results.
Currently I'm a Senior Product Design Manager at MuleSoft and Salesforce. I lead a global team of eight designers that design experiences across the end-to-end journey of APIs designed, created, and managed on MuleSoft’s Anypoint Platform.
Prior to joining the team at MuleSoft, I led a team of product designers and researchers at Workday, where I focused on making enterprise financial and procurement software simple and intuitive. Before Workday, I was a Senior Interaction Designer and Innovation Catalyst at Intuit, where I led design for the homepage of QuickBooks Online and onboarding new users. I designed and delivered UI patterns for the product ecosystem, new user engagement strategies, guided setup experiences and more.
I have a Masters degree in Communication & Interaction Design from the School of Design at Carnegie Mellon University, and a B.A. from UC Berkeley in English…with a minor in Rhetoric, just for fun. In a past life, I administered research contracts and managed multimillion-dollar budgets for engineering faculty and researchers at UC Berkeley’s College of Engineering.
A lifelong love of music led me to do a Masters thesis on UX music festival user experience several years ago. It’s been downloaded over 4,300 times, and people and researchers from around the world continue email to ask me about it.
You can contact me at sonic.bliss@gmail.com.